Question 1

What is the minimum order quantity (MOQ)?

Accepted Answer

We accept orders from 1 piece for custom selections. For bulk orders (10+ pieces), we offer volume discounts. Contact our team for specific pricing on your desired gemstones.

Question 2

What payment methods do you accept?

Accepted Answer

We accept bank transfers, wire transfers, and credit cards for wholesale orders. For B2B clients, we offer flexible payment terms including deposits and installment options. Contact us for details.

Question 3

How long does shipping take?

Accepted Answer

Standard worldwide shipping takes 5-10 business days from Amsterdam. We offer expedited options (2-3 days) and insured shipping. All packages include full insurance and tracking.

Question 4

Are all gemstones certified?

Accepted Answer

Premium gemstones (over 1 carat) come with GIA, SSEF, or Gübelin certification. We also provide in-house grading reports. Custom requests for specific certifications can be arranged.

Question 5

What is your return policy?

Accepted Answer

We offer 30-day returns for gemstones that do not meet specifications. Returned items must be in original condition. Shipping costs are covered by the buyer for returns.

Question 6

Do you offer custom cutting services?

Accepted Answer

Yes! Our Bangkok and Jaipur facilities provide custom cutting for any shape, size, and specification. Lead time is typically 2-4 weeks depending on complexity. Minimum order: 5 pieces.

Question 7

How are gemstone treatments disclosed?

Accepted Answer

All treatments are fully disclosed in writing. We follow international standards (CIBJO, GIA) for treatment documentation. Untreated stones are clearly marked as such.

Question 8

Are your gemstones ethically sourced?

Accepted Answer

Yes, we partner with responsible mines and suppliers. We maintain full traceability for all gemstones and comply with the Kimberley Process and conflict-free standards.

Question 9

How do I get wholesale pricing?

Accepted Answer

Wholesale pricing is available for B2B buyers. Register as a business account or contact our sales team. Pricing varies based on volume, quality, and current market conditions.

Question 10

Can I place bulk orders?

Accepted Answer

Absolutely. We specialize in bulk orders for jewelry manufacturers and retailers. Contact us with your requirements for custom pricing and dedicated account management.

Question 11

Where can I learn more about gemology?

Accepted Answer

Visit our Articles section for 50+ comprehensive blog posts on gemstone identification, grading, treatments, valuation, and market insights. Our experts are also available for consultations.

Question 12

What quality standards do you follow?

Accepted Answer

We adhere to GIA grading standards, CIBJO guidelines, and international gemological best practices. All gemstones are evaluated by certified gemologists with 30+ years of experience.

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